Livetel - Professional Telephone Answering Services
call today freephone: 0800 848 8089  from a mobile:  01206 210009
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Your very own PA
As little as 0.80p per call
We provide a professional ‘live’ telephone answering service and virtual receptionist services, tailored to your own business. Did you know that 75% of your callers will not speak to your answer phone?

We are not a typical call centre, at Livetel we care about each individual call. Click the image below for details of our free trial:

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Telephone Answering Service

At Livetel Solutions we offer both ‘live’ telephone answering and virtual office services including virtual PA and secretarial services.

Your calls are answered by professional PA’s based in our Essex offices. We do not outscource to other countries.

We can offer so much more than basic message taking with your calls including, orders, sales, appointment bookings and diary management.

The service is designed to meet your exact requirements. We do not charge per minute ( only per call ) and we have some great
packages to suit all budgets and Business sizes including offers for new start Businesses.

What a typical package includes 

Your very own UK dedicated PA/s
Your own account manager to take your calls

Out of hours cover
Your calls answered 24/7

Calls answered in your company name
We answer your calls as if based in your own office

Cold call screening
We filter any unwanted sales calls

Text/email notification
All your message instantly sent via text/email

Diary management
We can organise and plan your diaries

Voicemail to email
Out of hours voicemail to email service via audio file

Call patching
We can put calls through to your mobile or landline

General enquiry handling
We can do more than basic message taking if required

Freephone or Local rate telephone numbers
0800 and geographical numbers also available

 

Is this service for you? 
  • Do you currently have your telephone calls diverted to your mobile or landline and find you are answering your enquiries on the go?
  • Do you sometimes miss a call only to find that the number was withheld?
  • Would you like to deal with your calls at a time that suits you?
  • Do you need to take orders/bookings but do not always have your diary to hand?
  • Have you recentl started your own business and cannot afford permanent staff to provide telephone support?
  • Are you looking to improve your company image?
  • Is your company missing calls?

If you answered ‘yes’ to any of the above, then this service is perfect for you.

At Livetel Solutions you are supported by fully trained, professional, live PA’s who have carefully been chosen for their bright, friendly telephone manner and exceptional positive attitudes.

We will:

  • Answer all calls professionally in your company name
  • Send you an instant text message and email with details of the call (name, telephone number, time, brief message)
  • Keep a log of all calls answered for your records
  • Take bookings/orders using our shared online diary management system

By acting as your professional front office we take care of all your calls and ensure you never miss an opportunity. We also filter unwanted calls, leaving you free to concentrate on your day without the constant disruptions of sales or nuisance calls.

Our telephone answering services include: 
  • Overflow telephone answering service ( diverts to us when your phones are engaged )
  • Business call answering after a set amount of time giving you the first opportunity to take the call ( you may set your phone to divert to us after 5 rings for example )
  • Switchboard call services where you can have your calls re routed to any mobile or landline of your choice once taken by one of our live virtual receptionists
  • Diary management/orders and general message taking
  • 24hour emergency response lines
  • Temporary call handling for promotional offers and advertising campaigns
  • Holiday cover for your phone calls
  • Ticket hotline call answering
  • Supply of freephone 0800 and local rate geographical number such as 0207 if required

We are not a typical call centre at Livetel, we have built a great reputation that we are proud of for our personal service we offer our clients
and their callers alike.

We are currently offering a FREE 7 DAY TRIAL to give potential clients the opportunity to experience the difference our service can make to your business.

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See what our clients think... REAL reviews by REAL people


I used Livetel while we were away on holiday and id like to thank Gemma personally and her staff for giving me peace of mind about dealing with phone..
Being  a marine engineer my work often involves trips to the Docklands in London away from our workshop in Brightlingsea, Essex.  We have found Livetel extremely beneficial to our..

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