Telephone Answering Services

At Livetel Solutions we are a professional ‘live’ telephone answering company who understand the importance of your calls to your business.

Our live PA’s answer your calls in your company name as if based at your office.

Whether it is a professional answering service you require or the full virtual receptionist / PA package, we can provide you with the support you need at minimal cost..

What a typical package includes
Your very own dedicated PA/s Your own account manager to take your calls	Out of hours cover Your calls answered 24/7
Calls answered in your company name We answer your calls as if based in your own office	Cold call screening We filter any unwanted sales calls
Text/email notification All your message instantly sent via text/email	Diary management We can organise and plan your diaries
Voicemail to email Out of hours voicemail to email service via audio file	Call patching We can put calls through to your mobile or landline
General enquiry handling We can do more than basic message taking if required	Freephone or Local rate telephone numbers 0800 and geographical numbers also available

Is this service for you? 

• Do you currently have your telephone calls diverted to your mobile or landline and find you are answering your enquiries on the go?
• Do you sometimes miss a call only to find that the number was withheld?
• Would you like to deal with your calls at a time that suits you?
• Do you need to take orders/bookings but do not always have your diary to hand?
• Have you recentl started your own business and cannot afford permanent staff to provide telephone support?
• Are you looking to improve your company image?
• Is your company missing calls?

If you answered ‘yes’ to any of the above, then this service is perfect for you.

At Livetel Solutions you are supported by fully trained, professional, live PA’s who have carefully been chosen for their bright, friendly telephone manner and exceptional positive attitudes.

We will:

• Answer all calls professionally in your company name
• Send you an instant text message and email with details of the call (name, telephone number, time, brief message)
• Keep a log of all calls answered for your records
• Take bookings/orders using our shared online diary management system

By acting as your professional front office we take care of all your calls and ensure you never miss an opportunity. We also filter unwanted calls, leaving you free to concentrate on your day without the constant disruptions of sales or nuisance calls.

Our telephone answering services include: 

• Overflow call handling ( diverts to us when your phones are engaged )
• Business call answering after a set amount of time giving you the first opportunity to take the call ( you may set your phone to divert to us after 5 rings for example )
• Switchboard call services where you can have your calls re routed to any mobile or landline of your choice once taken by one of our live virtual receptionists
• Diary management/orders and general message taking
• 24hour emergency response lines
• Temporary call handling for promotional offers and advertising campaigns
• Holiday cover for your phone calls
• Ticket hotline call answering
• Supply of freephone 0800 and local rate geographical number such as 0207 if required

We are not a typical call centre at Livetel, we have built a great reputation that we are proud of for our personal service we offer our clients
and their callers alike.

We are currently offering a FREE 7 DAY TRIAL to give potential clients the opportunity to experience the difference our service can make to your business.